On some Android TVs (currently reported on TCL and Croma TVs), immediately after launching the app, the following dialog appears:

> "Check that Google Play is enabled on your device and that you're using an up-to-date version before opening the app. If the problem continues, try uninstalling and reinstalling the app."

The app doesn't crash immediately, but this dialog prevents normal usage.

Observations:

• The app is installed from the Google Play Store (also reproduced via Internal Testing).

• The devices are Play Protect certified.

• Google Play Store and Google Play Services are updated.

• The issue is reported only on some TV models; the app works correctly on many other Android TVs.

• SplashActivity.onCreate() executes successfully (verified using a Toast).

• Removing my own update dialog code (updateDialog()) did not resolve the issue.

• watcho, playbox like other apps are working

• The app currently uses:

  • Firebase (Firestore, Crashlytics)

  • ExoPlayer 2.18.7

  • Retrofit / OkHttp

  • AndroidX Startup

  • OpenTelemetry

• No DRM plugin is included in this build.

Question:

Has anyone seen this Google Play dialog on Android TV before?

• Which Google API or SDK typically triggers this dialog?

• Is there a way to identify which library is requesting Google Play Services?

• Are there any known compatibility issues on specific Android TV firmware versions?

Any suggestions on what to inspect next would be greatly appreciated.

Thank you!